ClimaShield’s Unmatched Warranty for Your Peace of Mind

We provide (03) years of warranty for the installation of Ziptrak® Outdoor blinds, with an option to purchase additional warranty of up to 2 years. For existing customers, please refer to your ClimaShield service warranty certificate.

The Client should understand that:

• While the Ziptrak® Outdoor range of products provides superior protection against rain, sunlight, UV rays, dust, and flying insects, Ziptrak® blinds allow various degrees of ventilation and are not meant to be air or water-tight.
• The choice of fabric is the Client’s responsibility. We will not be held responsible for the Client’s expectations regarding
  
  • The brightness of the space post-installation, as light conditions can vary greatly with each site (due to conditions such as the direction of the sun, time of day, size of space, external environment etc.), and
  • The retention of cooled air (as this is determined by many factors, such as the location and cooling capacity of the air-conditioner, the size of the room, and size of the balcony, etc.)
• Fabrics have inherent tendencies toward minor imperfections, and we will only replace the fabric without charge[1] if the scratch or dent can be clearly seen at a distance of 2 meters from the system.
• Fabric replacements may vary slightly in looks as different batches of fabrics may have slight colour differences. Furthermore, we reserve the right to replace the fabric with a different fabric if the original fabric has been discontinued.
• The warranty does not cover the natural breakdown of colours, finishes, aging of membrane or coating and materials over time or damage from lack of maintenance.
• Any defects found on configuration, strength and colour must be reported to us within one month of installation.
• In order to enjoy the product for many years to come, the Client should:
  
  • Keep the blinds fully retracted in extremely strong winds
  • Allow the blind fabric to dry fully before retracting the blind
  • Never apply abrasive cleaning agents or oil-based lubricants (like WD40 Multi-Use) as this will damage the system
  • Follow the instructions outlined in the Ziptrak® Owner’s Manual, which will be provided at the end of the installation
  • [For manual blinds] Release the Centre-Lock-Release mechanism before retracting the blinds. Do not use the lock handle to operate the blind. Use the bottom bar instead, to open or close the blind.

We provide a total of two (02) years’ warranty for the installation of Ziptrak® Interior blinds.

The Client should understand that:

• While the Ziptrak® Interior range of products provides superior protection against sunlight, UV rays, dust, and flying insects, Ziptrak® Interior blinds allow various degrees of ventilation and are not meant to be air or water-tight, nor are they meant to block wind or impact.
• The choice of fabric is the Client’s responsibility. We will not be held responsible for the Client’s expectations regarding
  
  • The brightness of the space post-installation, as light conditions can vary greatly with each site (due to conditions such as the direction of the sun, time of day, size of space, external environment etc).
• Fabrics have inherent tendencies toward minor imperfections, and we will only replace the fabric without charge[1] if the scratch or dent can be clearly seen at a distance of 2 meters from the system.
• Fabric replacements may vary slightly in looks as different batches of fabrics may have slight colour differences. Furthermore, we reserve the right to replace the fabric with a different fabric if the original fabric has been discontinued.
• Any fabric with secondary coating(s) will experience some natural aging which can result in minor pinhole(s). You may request for our technicians to do an on-site touch up by using acrylic paint to cover the pinhole(s).  Charges may apply if the request comes outside of the warranty period.
• Black out fabric may have a small degree of light seepage under extreme sunlight.
• The warranty does not cover the natural breakdown of colours, finishes, secondary coating(s) and materials over time or damage from lack of maintenance.
• Any defects found on configuration, strength and colour must be reported to us within one month of installation.
• In order to enjoy the product for many years to come, the Client should:
  
  • Close the window before fully closing their blinds (with the exception of blinds installed with the VentiMesh® range of fabrics)
  • Keep the blinds fully retracted when there are strong winds
  • Note that interior fabrics are not meant to be exposed to rain and may sustain water marks when dry
  • Never apply abrasive cleaning agents or oil-based lubricants (like WD40 Multi-Use) as this will damage the system
  • Follow the instructions outlined in the Ziptrak® Owner’s Manual, which will be provided at the end of the installation
  • [For manual blinds] Operate the blind as near to the centre as possible
  • [For manual blinds] Move the blinds or bottom bar in a smooth motion without jerking the bar quickly
• We aim to deliver an extreme black out as may be desired by the Client. However, the extent of black out is contingent on site conditions and fabric selection.

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We provide a total of five (05) years’ warranty for the installation of Glass Curtains®.

The Client:

• should understand that all tempered glass has its inherent tendencies toward minor imperfections. We will send an authorised representative to assess the situation and will replace the glass, free of charge, if the following conditions are met [2]:
  
  • The glass panel curvature exceeds 3mm
  • The speck, bubble, and/or minor scratches can be seen when viewed at a distance of 2 meters from the glass panel
  • The dent at the polished edge of the glass is more than 2mm long and 2mm deep
  • The gap between glass panels exceeds 3.5mm
  • Spontaneous glass breakage is due to glass manufacturing defects or impurities in the glass (and not due to misuse or external damage)
• accepts that all tempered glass has a small inherent risk of spontaneous breakage due to glass manufacturing defect or impurities in the glass, and agrees to undertake this risk in the installation of Glass Curtains®.
• agrees to indemnify us of liabilities against site damages and/or injuries sustained as a result of the unlikely event of spontaneous glass breakage.
• should understand that it is possible for a small amount of rainwater to breach the system even with the addition of rain strips between glass panels in strong wind and rain conditions.
• should understand that, occasionally, even a newly installed Glass Curtains® system will require a silicon touch-up. We will provide free touch-ups of silicon work, when required, during the warranty period.

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