OUR PROMISES TO YOU

SERVICE WARRANTY STATEMENT

The ClimaShield group of companies (“the Company”) warrants products sold against hardware and installation defects. We will, during the warranty period, repair or replace any defects without charge, subject to the terms and conditions and limitations and exclusions below. Your actual hardware and service warranty are detailed in your signed quotation which will be taken as the final warranty terms.

The warranty period commences from the date at which the installation of the product was completed at your premise, and is further specified under the following clauses. You will also find the exact date on your warranty certificate. The warranty certificate will be sent out via email to you within a week after any balance payment has been received.

We commit to providing the following services during our warranty period:

  1. Waiver of transport and administrative fees (unless excluded in your signed quote) for the dispatch of support personnel to conduct technical evaluation, when telephone support does not fix the problem.
  2. Application for and collection of replacement components with the fabricator or manufacturer.
  3. Free replacement of defective hardware components that are within the hardware warranty coverage

The following terms and conditions shall apply:

  1. This warranty is valid only for products purchased from any of ClimaShield Solutions Pte Ltd, ClimaShield Interior Pte Ltd or ClimaShield Glass Pte Ltd.
  2. Proof of purchase is available for inspection by us.
  3. The products have been fully paid for.
  4. Our representative(s) will have access to the defective products.
  5. If the hardware or other parts become suspect, the representative shall have the right to invite the manufacturers’ representatives to evaluate the product.
  6. The warranty does not cover removal or disposal of any system.

The warranty above does not cover any defects/damages caused by:

  1. Events beyond our reasonable control, including but not limited to lightning, flood, earthquake, excessive wind and other extreme weather events;
  2. Your failure to operate or maintain your products in accordance with the applicable Owner’s Manual(s);
  3. Incidental or consequential damages;
  4. Water, rust, or debris staining or damaging the product as a result of materials or fittings not installed by us;
  5. Normal wear and tear;
  6. Damage caused by UV (sunlight or other natural phenomena), fire, bleach, or coloured materials.
  7. Rips, burns, tears and damages due to accident, improper care or mis-use.
  8. Damaged caused by improper repair, adjustments or lack of maintenance.

We shall not be obligated under these warranties to:

  1. Replace items that are not covered under our warranty.
  2. Provide software or firmware updates for motorised blinds.

 

Warranty Coverage

Ziptrak® Outdoor Blinds

We provide up to five (05) years of warranty for the installation of Ziptrak® Outdoor blinds.

The Client should understand that:

  1. While the Ziptrak® Outdoor range of products provides superior protection against rain, sunlight, UV rays, dust, and flying insects, Ziptrak® blinds allow various degrees of ventilation and are not meant to be air or water-tight.
  2. The choice of fabric is the Client’s responsibility. We will not be held responsible for the Client’s expectations regarding
    • The brightness of the space post-installation, as light conditions can vary greatly with each site (due to conditions such as the direction of the sun, time of day, size of space, external environment etc.), and
    • The retention of cooled air (as this is determined by many factors, such as the location and cooling capacity of the air-conditioner, the size of the room, and size of the balcony, etc.)
  3. Fabrics have inherent tendencies toward minor imperfections, and we will only replace the fabric without charge[1] if the scratch or dent can be clearly seen at a distance of 2 meters from the system.
  4. Fabric replacements may vary slightly in looks as different batches of fabrics may have slight colour differences. Furthermore, we reserve the right to replace the fabric with a different fabric if the original fabric has been discontinued.
  5. The warranty does not cover the natural breakdown of colours, finishes, aging of membrane or coating and materials over time or damage from lack of maintenance.
  6. Any defects found on configuration, strength and colour must be reported to us within one month of installation.
  7. In order to enjoy the product for many years to come, the Client should:
    • Keep the blinds fully retracted in extremely strong winds
    • Allow the blind fabric to dry fully before retracting the blind
    • Never apply abrasive cleaning agents or oil-based lubricants (like WD40 Multi-Use) as this will damage the system
    • Follow the instructions outlined in the Ziptrak® Owner’s Manual, which will be provided at the end of the installation
    • [For manual blinds] Release the Centre-Lock-Release mechanism before retracting the blinds. Do not use the lock handle to operate the blind. Use the bottom bar instead, to open or close the blind.

 

Ziptrak® Outdoor Blinds Product Warranty Coverage

Hardware CategoryDescriptionWarranty Duration
Components & Parts

 

Pelmet top, front, and back covers; end plates; keyway tubes; channel and tracks; top and bottom stops; guide funnels; weather strip; aluminium bottom bar; Centre-Lock-Release; tapping screws; fabric clamps; mini spring; SuperSpring (purchased before 1 Jan 2020)5 years
SuperSpring (purchased on or after 1 Jan 2020)10 years
Top, Bottom, and Side Splines5 years
MotorsSomfy® Maestria 50 RTS; Dooya® Sensitivo / Pro Sensitivo – In a side-by-side installation of motorized blinds, there may be a variance of up to 7% in terms of the bottom bar travelling speed even between blinds of similar sizes and identical motor specifications. Such a situation is not covered under any motor warranty.

This occurrence is normal across all brands of motors and does not impact the overall performance of the blinds. In addition, factors such as non-uniform wind load on the fabric surface may further contribute to this variance in the speed of movement of the blinds.

5 years
Motor AccessoriesSomfy® / Dooya® Wi-Fi Bridge1 year
Somfy® / Dooya® Weather Sensors1 year
Somfy® / Dooya® Remote Controls and Wall Switches1 year
AccessoriesPull Sticks1 year
Removable Post Set1 year
FabricPolyWeave; FiberWeave5 years
FabricRainOut® Frosted – The weave-side of the fabric is intended to be installed face in and membrane-side to face out. All installations with weave side facing out will not be covered under any fabric warranty.

Spots or specks of not more than 4mm size found on the fabric are not defects as such specks do not affect the performance of the blind.

Streaks of lighter or darker shades of lines are inherent in the nature of the fabric and may appear more prominently on lighter colour selections.

Please note that slight yellow tints are expected as part of aging on the membrane-side of the fabric, but will not affect the performance of the blinds.

5 years
FabricRainOut® Blackout – Slight light seepage may be expected in some colour selections.

Minor pinholes may become visible over time. You may request for our technicians to do an on-site touch-up by using acrylic paint to cover the pinholes.

5 years
FabricClearView™ PVC; Projector White2 years
Installation SuppliesAluminium Box Profiles and L-Angles1 year
Powder-Coated Rivets and Screws1 year
Coloured Silicone1 year

Ziptrak® Interior Blinds

We provide a total of two (02) years’ warranty for the installation of Ziptrak® Interior blinds.

The Client should understand that:

  1. While the Ziptrak® Interior range of products provides superior protection against sunlight, UV rays, dust, and flying insects, Ziptrak® Interior blinds allow various degrees of ventilation and are not meant to be air or water-tight, nor are they meant to block wind or impact.
  2. The choice of fabric is the Client’s responsibility. We will not be held responsible for the Client’s expectations regarding
    • The brightness of the space post-installation, as light conditions can vary greatly with each site (due to conditions such as the direction of the sun, time of day, size of space, external environment etc).
  3. Fabrics have inherent tendencies toward minor imperfections, and we will only replace the fabric without charge[1] if the scratch or dent can be clearly seen at a distance of 2 meters from the system.
  4. Fabric replacements may vary slightly in looks as different batches of fabrics may have slight colour differences. Furthermore, we reserve the right to replace the fabric with a different fabric if the original fabric has been discontinued.
  5. Any fabric with secondary coating(s) will experience some natural aging which can result in minor pinhole(s). You may request for our technicians to do an on-site touch up by using acrylic paint to cover the pinhole(s).  Charges may apply if the request comes outside of the warranty period.
  6. Black out fabric may have a small degree of light seepage under extreme sunlight.
  7. The warranty does not cover the natural breakdown of colours, finishes, secondary coating(s) and materials over time or damage from lack of maintenance.
  8. Any defects found on configuration, strength and colour must be reported to us within one month of installation.
  9. In order to enjoy the product for many years to come, the Client should:
    • Close the window before fully closing their blinds (with the exception of blinds installed with the VentiMesh® range of fabrics)
    • Keep the blinds fully retracted when there are strong winds
    • Note that interior fabrics are not meant to be exposed to rain and may sustain water marks when dry
    • Never apply abrasive cleaning agents or oil-based lubricants (like WD40 Multi-Use) as this will damage the system
    • Follow the instructions outlined in the Ziptrak® Owner’s Manual, which will be provided at the end of the installation
    • [For manual blinds] Operate the blind as near to the centre as possible
    • [For manual blinds] Move the blinds or bottom bar in a smooth motion without jerking the bar quickly
  10. We aim to deliver an extreme black out as may be desired by the Client. However, the extent of black out is contingent on site conditions and fabric selection.

 

Ziptrak® Interior Blinds Product Warranty Coverage

Hardware CategoryDescriptionWarranty Duration
Components & Parts

 

Pelmet top, and front covers; pelmet ends and clips; pelmet foam; top tubes; channel and tracks; guide funnels; corner pieces; aluminium bottom bar; bottom bar guides and holders; plastic rivets; bottom stops; insulation foam2 years
Spring Set, including idler2 years
Top, Bottom and Side Splines2 years
MotorsSomfy® Sonnese / Dooya® / AOK Tubular Motors – In a side-by-side installation of motorized blinds, there may be a variance of up to 7% in terms of the bottom bar travelling speed even between blinds of similar sizes and identical motor specifications. Such a situation is not covered under any motor warranty.

This occurrence is normal across all brands of motors and does not impact the overall performance of the blinds. In addition, factors such as non-uniform wind load on the fabric surface may further contribute to this variance in the speed of movement of the blinds.

2 years
Motor AccessoriesSomfy® / Dooya® / AOK Wi-Fi Bridge1 year
Somfy® / Dooya® / AOK Remote Controls and Wall Switches1 year
AccessoriesPull Sticks1 year
FabricInterior Collection*

*All black out selections have coating(s). Slight light seepage or occasional pinholes are normal. You may request for our technicians to do an on-site touch up by using acrylic paint to cover the pinhole(s).  Charges may apply if the request comes outside of the warranty period.

2 years
Installation SuppliesAluminium Box Profiles and L-Angles1 year
Powder-Coated Rivets and Screws1 year
Coloured Silicone1 year
CustomisationsWood Grain Powder Coating2 years
Architectural Adhesives2 years

 

Glass Curtains® Hardware and Service Warranty

We provide a total of five (05) years’ warranty for the installation of Glass Curtains®.

The Client:

  1. should understand that all tempered glass has its inherent tendencies toward minor imperfections. We will send an authorised representative to assess the situation and will replace the glass, free of charge, if the following conditions are met  [2]:
    • The glass panel curvature exceeds 3mm
    • The speck, bubble, and/or minor scratches can be seen when viewed at a distance of 2 meters from the glass panel
    • The dent at the polished edge of the glass is more than 2mm long and 2mm deep
    • The gap between glass panels exceeds 3.5mm
    • Spontaneous glass breakage is due to glass manufacturing defects or impurities in the glass (and not due to misuse or external damage)
  2. accepts that all tempered glass has a small inherent risk of spontaneous breakage due to glass manufacturing defect or impurities in the glass, and agrees to undertake this risk in the installation of Glass Curtains®.
  3. agrees to indemnify us of liabilities against site damages and/or injuries sustained as a result of the unlikely event of spontaneous glass breakage.
  4. should understand that it is possible for a small amount of rainwater to breach the system even with the addition of rain strips between glass panels in strong wind and rain conditions.
  5. should understand that, occasionally, even a newly installed Glass Curtains® system will require a silicon touch-up. We will provide free touch-ups of silicon work, when required, during the warranty period.

Glass Curtains® Product Warranty Coverage

Hardware CategoryDescriptionWarranty Duration
Components & Parts

 

Aluminium, system handle, system knob, internal components5 years
Glass10mm tempered glass (due to spontaneous glass breakage)5 years
Rainstrips & MohairRainstrips (Transluscent glass seals) & Mohair (Grey colour brushes)Not Under Warranty

 

GETTING SUPPORT

Should you experience a technical problem with our products, please contact us at (+65) 9633 6128 to receive advice or a solution. A technician will be scheduled to provide on-site support if the problem cannot be resolved over the phone. 

To report a defect, please send photos or videos of the defect to (+65) 9633 6128 or email us at info@climashield.com.sg. We will be in contact within one (01) working day.

 

Footnotes:

[1]  We will be able to provide optional fabric replacement if a request is made. A flat service fee will be charged on top of the cost of the fabric and will be collected before we will fulfil any such request.

[2] If the above conditions are not met, we can still provide glass replacement service if a request is made. A flat service fee of $450 per panel is charged and will be collected before we will fulfil any such request.

HARDWARE WARRANTY - ZIPTRAK® BLINDS